The backlog of cases carried out through the Phoenix pay system rose 20,000 in the last month because processing pay changes from new collective agreements proved to be “more complex and time consuming than initially anticipated,” according to a Sept. 29 government update.
The number of pay changes waiting to be processed grew from 237,000 on Aug. 23 to 257,000 as of Sept. 20, according to the government’s latest monthly update on how it’s tackling the problem-plagued system that issues paycheques to federal public servants.
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